Cancellation & Refund Policy | AfriMart International Travel & ToursAfriMart International Travel & Tours
This policy applies to all bookings made with AfriMart International Travel & Tours. Please review carefully before completing your purchase.
Tour Cancellation Policy
Cancellation by Customer (Tours Only)
- 31 days or more before tour departure: Eligible for a full refund.
- 16–30 days before tour departure: Subject to a 25% cancellation fee.
- 15 days or fewer before tour departure: No refund will be issued.
Cancellation by AfriMart International Travel & Tours
In the unlikely event that AfriMart International Travel & Tours must cancel a tour, customers will receive a full refund.
AfriMart International Travel & Tours reserves the right to cancel a tour due to unforeseen circumstances, including but not limited to:
- Weather conditions
- Natural disasters
- Safety concerns
- Insufficient bookings
Customers will be notified as early as possible if a cancellation occurs.
Tour Refund Process
- Approved refunds will be processed within 3 business days of receiving a valid cancellation request.
- Refunds will be issued to the original form of payment.
Non-Refundable Tour Services
Certain services or fees are non-refundable under any circumstances, including but not limited to:
- Non-refundable deposits
- Third-party services already paid (hotels, transportation, guides, permits, etc.)
Changes to Tour Itinerary
AfriMart International Travel & Tours reserves the right to make changes to tour itineraries or accommodations when necessary.
- Customers will be informed promptly
- Comparable or alternative arrangements will be provided whenever possible
Event Cancellation Policy
All event tickets, passes, registrations, and event-based experiences purchased through AfriMart International Travel & Tours are NON-REFUNDABLE.
No refunds will be issued for events under any circumstances, including but not limited to:
- Attendee cancellation
- Schedule conflicts
- Personal emergencies
- Travel delays or issues
- Failure to attend
This policy applies regardless of cancellation reason on the attendee’s end.
Important Notice
- Tour and event policies differ and are applied separately.
- By booking with AfriMart International Travel & Tours, customers acknowledge and agree to these terms.
- Policies may vary by specific tour package and are subject to change at the discretion of AfriMart International Travel & Tours.
Customers are strongly encouraged to review all terms carefully and consider travel insurance when booking tours.
